Terms & Conditions

Ordering & Prices

  • For wholesale customers, please register and login through our trade login section on www.byoliviabell.com. Once you have your account, you will be able to make your order through the same website. 
  • Strictly pro-forma payment on all new orders.
  • Pay net of all charges strictly within 30 days.
  • All cards are sold in packs of six.
  • Minimum order quantity is 15 packs for wholesale customers.
  • All prices are subject to alteration without prior notice.


  • We aim to have deliveries in the UK processed within 7-10 working days.
  • You will be advised of any delays or if items are unavailable.
  • All goods remain the property of byOliviaBell until full payment has been received.
  • Carriage paid for wholesale customers within the UK for orders over £100.00 ex VAT.
  • Carriage on wholesale orders under £100 in the UK will be charged at £5.00
  • Delivery charges for retail customers can be found at checkout as prices will change dependant on amount of cards ordered.

Terms & Conditions

  • By Olivia Bell will use its best endeavours to complete an order within a reasonable time but cannot be held responsible for any delay caused by circumstances beyond immediate control.
  • Payments must be made by BACS payment prior to despatch of goods for new customers. It is company policy to receive Pro Forma payment for new wholesale customers.
  • Return wholesale customers are required to pay all invoices in full within 30 days of date of invoice.
  • byOliviaBell will charge interest on overdue accounts at the rate of 5% per month.
  • byOliviaBell retains title to any completed design and product until any debt is discharged. byOliviaBell shall have a general lien over any products which contain all, or in part, any work undertaken by byOliviaBell in respect of any money due to byOliviaBell from the Customer.
  • All designs, trademarks, and names are copyright of byOliviaBell and may not be copied, transmitted or used in any other way without the express permission of byOliviaBell, which must be obtained in writing. Any misuse of these copyrights will constitute a breach of copyright and byOliviaBell will take legal action against any person or organisation infringing its copyright.
  • byOliviaBell does not accept the return of goods or cancellation of orders prior to giving consent.
  • Title to goods shall pass to the customer only when payment has been made in full. In the event of non-payment, byOliviaBell shall be entitled to repossess the goods.
  • Credit terms are reviewed regularly and can be terminated at any time.
  • byOliviaBell reserve the rights to refuse to sell products to a costumer if they have in the past not paid invoices or not paid within the 30 day requirement

Refund & Returns Policy

  • We really hope you love your products from byOliviaBell, however, if you are not completely happy please notify us on [email protected]. If you receive damaged products please contact us on [email protected] within 24 hours of receiving your product and tell us whether you would like an exchange or a refund.

Returns /exchange

  • You must return your unwanted products for a refund or exchange within 5 working days from the date of dispatch. The products must be returned “as new” in a saleable condition, within their original packaging (cello bag or card clasp with envelope).

Return Process

  • For all refunds and exchanges please obtain a proof of postage certificate from your Post Office as we cannot refund or exchange products damaged or lost in transit. We will examine the returned product and will notify you if you are entitled to a refund or exchange via e-mail. 
  • All returns must be received within 5 days of delivery date to ensure a full refund or exchange.
  • A full refund or exchange will be processed within 14 days of receiving the product. Unfortunately, we cannot cover the cost of return postage.
  • We will refund money to you using the same method used by you to pay for your purchase.

Please return products to;

13, Holland Park Mews
W11 3SU

If you have any questions concerning our return policy, please contact us at:

[email protected]